Microsoft Support Supervisor · Peyton, CO

Hi, I'm Brendon King.

I build the tools that make support teams better, not obsolete. Let's connect and collaborate.

About

With over seven years in IT operations and technical support, I specialize in the Microsoft 365 stack — Azure, Teams, Exchange, and Intune — and currently supervise the support team at CallTower. I'm as interested in building the tools my team uses as I am in leading it: Spark, an AI advisor I built in Microsoft Copilot Studio, takes the rote work off technicians' plates so they can spend more time on the judgment calls that actually matter. I hold a Master's in Engineering and Technology Management from Utah Valley University and I'm fluent in English and Spanish.

Projects

Spark

Spark is an AI advisor I built in Microsoft Copilot Studio for CallTower's support organization. It reviews ticketing data and surfaces insights across four dimensions — individual cases, customers, technicians, and products — giving support leadership a faster way to spot trends and problem areas than manually digging through tickets.

Live — in active use by support leadership

Analyzes ticketing data across case, customer, technician, and product levels.
Built in Microsoft Copilot Studio, keeping it native to the Microsoft ecosystem the team already works in.
In production use by support leadership, informing day-to-day decisions.

Microsoft Copilot Studio
AI Agents
Support Analytics

Vigil

Vigil is a new agent I'm building to audit and review support tickets for policy and process adherence — a supplementary tool for technicians running quality assurance checks.

In development

AI Agents
Quality Assurance
Support Analytics

Skills

Microsoft 365 & Cloud

Microsoft 365
Azure
Exchange
Teams
Intune

Scripting & Automation

Python
PowerShell

IT Operations

Technical Support
Incident Response
Root Cause Analysis

Leadership

Team Supervision
Process Improvement
Technician Training

Languages

English
Spanish